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  1. Reset Forgotten Password If you have forgotten your Online Account password, reset it as follows. Click Reset Your Password . Enter: Your Username or 10-digit Vonage phone number 5-digit zip code for your account...
  2. Check Number Transfer Status You can track the status of your phone number transfer to Vonage in your Online Account. Number Transfer Status messages are located under Account Status . These messages will keep you...
  3. FAQs for Extensions® App The FAQs in this article address the most common questions asked about the Extensions App. For details on how to set up and use, see Extensions® App for iPhone® or Android™ . No iPhone or...
  4. Troubleshoot Calling Issues
  5. Troubleshooting Tool This Troubleshooting Tool is a step-by-step guide to help you identify and troubleshoot your technical issue. You must be at the location of your Vonage adapter to use this tool. For assistance in...
  6. Check Voicemail from Any Phone Want to check your Vonage Voicemail even when you are away from home? This video will show you the steps to review your Voicemail messages using any phone. To avoid long distance charges when...
  7. Change Voicemail Settings This video provides the steps needed to manage and change your Voicemail settings through your online account. You can listen, save and delete Voicemail messages, set the duration a call will ring...
  8. International Country Codes To place a call to an international location, use the following dialing instructions. From U.S. phone number to Canada:  1 + area code + number *From U.S. phone number to Puerto Rico...
  9. Change a Phone Number You can change an existing Vonage phone number to a different phone number by obtaining a new number from Vonage or by transferring in a number from another provider. The Change Your Number...
  10. Verify Calling Plan You can verify the calling plan for any phone number on your Vonage account in your Online Account. If you have more than one phone number on our account, select the appropriate number under My...
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