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Alerts with Vonage Box LEDs

Five Vonage Box LEDs display on the top of the device to keep you informed of the status of your Vonage service, from power-up through everyday use. The LEDs even let you know when the Vonage Box is ready to be used for calling.

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These LEDs light solid blue to tell you that all is well. The Phone Port 1 and Phone Port 2 LEDs also slowly blink when all is well, to indicate Voicemail is waiting.
If a problem occurs when installing or using your Vonage Box, the LEDs either don't light up or they blink to alert you of a problem. The most common causes for each LED behavior are listed below along with suggestions on how to solve any problems.

Power Port LED Behavior

ImageLit solid blue
Your Vonage Box is powered on. Wait for the Phone Port 1 LED to light solid blue or slowly blink (if Voicemail is waiting) before using the Vonage Box for calling.
ImageOff
Power is not getting to your Vonage Box.
Common causes/resolution:
The Power Port LED will be off when any of the following situations occur:
  • Power adapter is incorrectly plugged in. Check that the power adapter is plugged properly into the AC socket and into the Vonage Box.
  • Incorrect power adapter is plugged in. Vonage recommends using the power adapter that came with your Vonage Box. If you've lost or misplaced the adapter and would like to order a new one, please contact Vonage Customer Care.
  • In rare cases the power adapter or the Vonage Box could be faulty. Call Vonage Customer Care for assistance.

Internet Port LED Behavior

ImageLit solid blue
Your Vonage Box is powered up and has access to the Internet. Wait for the Phone Port 1 LED to light solid blue or slowly blink (if Voicemail is waiting) before using the Vonage Box for calling.
ImageOff
Your Vonage Box is powered up and ready to connect to the Internet but the connection to the Internet has not yet been established.
Common causes/resolution:
The Internet Port LED will be off when any of the following situations occur:
  • The Internet cable is loose, disconnected or bad. Simply plug one end of the blue cable securely into the blue Internet port and the other end into your modem. You should hear a click. In rare cases the blue cable could be faulty. Try using any other Ethernet cable in place of the blue one.
  • Your cable/DSL modem might not be functioning.
    Image of loose cable example
    Typically the cause is still a loose cable. Make sure the cable connecting your cable/DSL modem to the Internet connection on your wall is securely connected and the modem is powered on.
  • If all the cables are securely connected and the problem still exists, perform the following steps:

    1. Pull the power cord out of the back of your cable/DSL modem.
    2. Wait for 30 seconds and plug the power cord back in.
    3. The modem will then take a few minutes to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete.
    4. When the modem start-up is complete, the Vonage Box Internet Port LED should be lit solid blue.
ImageLit blue and blinking quickly
The Internet Port LED will blink quickly when any of the following situations occur:
  • Your Vonage Box cannot reach your ISP (Internet Service Provider). This indicates that your modem's connection to your ISP is down or your ISP's servers are down. Image of Vonage Box unable to reach internet
    To determine if the Vonage Box cannot reach your ISP, perform the following steps:
    1. Unplug the power cords from the back of both the Vonage Box and your cable/DSL modem.
    2. After about 30 seconds, plug the power cord back into the cable/DSL modem.
    3. Allow enough time for your modem to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete.
    4. When the modem has completed its start-up process, plug the power cord back into the Vonage Box. The Vonage Box Internet Port LED should be lit solid blue when the device has powered up.
    If you still cannot access the Internet, check with your ISP to see if they're having connection issues in your area.
  • You use cable service and the Vonage Box cannot get an IP Address from your Internet Service Provider (ISP).
    When you receive your Vonage Box, it is set up to use DHCP for dynamic IP address assignment, the typical setting for cable service. When using DHCP, your Vonage Box asks the ISP to automatically assign an IP address to your Vonage Box when the Internet port is connected. An IP address is like a street address, it tells the location of your Vonage Box in the IP network. The Internet knows where to direct calls placed to your phone number once an IP address is assigned.
    The Internet Port LED will blink quickly if the ISP has trouble assigning an IP address to your Vonage Box.
    To determine if the ISP is having trouble assigning an IP address, perform the following steps:
    1. Verify that the Internet connection type has not been changed by logging into the Vonage Box's Web UI from a computer connected to your Vonage Box through the yellow port, either directly or as part of your LAN.

      To login to the Vonage Box Web UI, perform the following steps:
      1. Enter V-Configure.com into the address bar of a web browser.
      2. Enter your login credentials (User Name and Password).
      NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead.

    2. At the Home page click Basic Setup.
    3. If the Internet connection type is already DHCP, pull the power cord out of the back of your cable modem, wait for 30 seconds and plug it back in. The cable modem will then take a few minutes to reload its software. When it has finished powering up and is connected to the Internet, the Internet Port LED on the Vonage Box should be lit solid blue.
    4. If the Internet connection type is not DHCP, change it following the directions provided in "How do I setup a DHCP connection?" on the right of the Basic Setup screen. The Vonage Box will reboot and when the start-up process is completed the Internet Port LED should be lit solid blue.
  • You are using cable service and your ISP (cable company) requires you to register the MAC Address of your Vonage Box with them.
    A MAC address identifies a device (such as a Vonage Box, router, computer, or printer) in your home network (often called a LAN, "Local Area Network"). Think of it as the name of the device. Information can be sent to a device if the LAN knows the device's name (MAC address) within the LAN.
    Some ISPs require that you register the MAC address of a PC or router on your LAN when you set up your cable service. If your ISP required you to register a MAC address during set up, your Vonage Box can adopt that device's MAC address by using a process called MAC cloning or you can manually enter the MAC address of the registered device in the Vonage Box Web UI. This will save you from having to call your ISP to change the registered MAC address to the Vonage device's MAC address.
    To supply the registered device's MAC address, perform the following steps:
    1. Login to the Vonage Box's Web UI from a computer connected to your Vonage Box through the yellow Ethernet port, either directly or as part of your LAN.

      To login to the Vonage Box Web UI, perform the following steps:
      1. Enter V-Configure.com into the address bar of a web browser.
      2. Enter your login credentials (User Name and Password).
      NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead.

    2. At the Home page click Advanced Setup > Ethernet Options.
    3. Either enter the registered device's MAC address manually or enable MAC cloning.
      • To enter the registered device's MAC address manually, enter the MAC address of the registered device in the Spoofed MAC Address entry area and click Apply.
      • To clone the registered device's MAC address, check the MAC Cloning box to enable MAC cloning and click Apply.
        NOTE: Keep the registered device connected in your LAN and make sure it is turned on.
    4. Unplug the power cord from the back of the Vonage Box. After about 30 seconds, plug it back in again.
      If you manually entered the MAC address, the Vonage Box connects to your ISP on behalf of all the devices connected to the Vonage Box's yellow port using that MAC address. If you used MAC cloning, the Vonage Box automatically searches for the MAC address of the other device and adopts it so that the Vonage Box can connect to your ISP on behalf of all the devices connected to the Vonage Box's yellow port.
    5. If the Internet Port LED is still blinking, call your ISP to register the Vonage Box's MAC Address.
  • You are using DSL service and your ISP requires that you use Point to Point Protocol over Ethernet (PPPoE) as your method of connecting to the Internet but you didn't select PPPoE from your Vonage Box's Web User Interface, ("Web UI").
    Many DSL service providers require that you use PPPoE. If yours does, you'll have to set up PPPoE via the Web UI of the Vonage Box.
    To set up PPPoE via the Web UI, perform the following steps:
    1. Login to the Vonage Box's Web UI from a computer connected to your Vonage Box through the yellow Ethernet port, either directly or as part of your LAN.

      To login to the Vonage Box Web UI, perform the following steps:
      1. Enter V-Configure.com into the address bar of a web browser.
      2. Enter your login credentials (User Name and Password).
      NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead.

    2. At the Home page click Basic Setup.
    3. Choose PPPoE as your method of connecting to the Internet. Complete instructions are provided in "How do I setup a PPPoE connection?" on the right of the Basic Setup screen.
      Image of basic setup
  • You have DSL service and use PPPoE as your method of connecting to the Internet but an invalid PPPoE User Name and/or PPPoE Password was entered in the Vonage Box Web UI.
    When using PPPoE, you are required to login using the PPPoE User Name and PPPoE Password supplied by your ISP before accessing the Internet.
    To set up PPPoE Username and Password via the Web UI, perform the following steps:
    1. Login to the Vonage Box's Web UI from a computer connected to your Vonage Box through the yellow Ethernet port, either directly or as part of your LAN.

      To login to the Vonage Box Web UI, perform the following steps:
      1. Enter V-Configure.com into the address bar of a web browser.
      2. Enter your login credentials (User Name and Password).
      NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168.15.1 in the address bar of your browser instead.

    2. At the Home page click Basic Setup.
    3. Choose PPPoE as your method of connecting to the Internet and ensure that you have entered the PPPoE User Name and PPPoE Password exactly as provided by your ISP.
If you have questions about setting up PPPoE, refer to the complete instructions provided in "How do I setup a PPPoE connection?" on the right of the Basic Setup screen.

Ethernet (LAN) Port LED Behavior

ImageLit solid blue
A device is connected to your Vonage Box through the yellow Ethernet port, either directly or as part of your LAN. For example, a computer or router is plugged into the yellow port.
Wait for the Phone Port 1 LED to light solid blue or slowly blink (if Voicemail is waiting) before using the Vonage Box for calling.
ImageOff
No device is connected to your Vonage Box through the yellow Ethernet port, either directly or as part of your LAN. For example, no computer or router is plugged into the yellow port. If you plug a computer or other LAN device snugly into the yellow Ethernet port this LED will light.
Wait for the Phone Port 1 LED to light solid blue or slowly blink (if Voicemail is waiting) before using the Vonage Box for calling.

Phone Port 1 LED Behavior

ImageLit solid blue
You can place and receive phone calls using phone line 1.
ImageLit blue and blinking slowly
You have a Voicemail message waiting for you on phone line 1.
ImageOff
In order to place or receive phone calls, your Vonage Box has to "register" or validate each phone line with the Vonage Network. Basically the Vonage Box tells the Vonage Network that phone line 1 is ready to be used for phone calls. The Phone Port 1 LED will be off if the Vonage Box cannot register phone line 1 with the Vonage Network.
Common resolution:
  1. Simply pull the power plug out of the back of the Vonage Box.
  2. Wait for 30 seconds and plug it back in.
  3. After several minutes the Phone Port 1 LED should light solid blue or slowly blink (if a Voicemail message is waiting). The Vonage Box is now ready for use.
  4. If the problem still exists after you've power cycled your Vonage Box, check with your ISP to see if they're blocking VoIP calls.
NOTE: This only applies for phone line 1. See ImageOff if the same problem occurs with phone line 2.
ImageLit blue and blinking quickly
There is a problem with one of the phones or phone cords connected to green Phone Port 1 of your Vonage Box.
Common causes/resolution:
The Phone Port 1 LED blinks quickly when any of the following situations occur:
  • Phone Port 1 of the Vonage Box may be connected directly to a phone jack in your home and your home phone wiring has not been completely disconnected from the traditional telephone company.
    To resolve the issue, perform the following steps:
    1. Plug your phone directly into green Phone Port 1.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.

      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.

    3. Start using Vonage service when the Phone Port 1 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
    You can route your Vonage service over the telephone wiring in your home to use multiple phones on one Vonage line. However, it is important to do it properly. See Home Wiring for information. Vonage offers a professional installation service in many geographic areas. See Vonage Professional Installation  for details.
  • The Vonage Box may be plugged into an ungrounded wall power outlet or an ungrounded extension cord.
    Only plug your Vonage Box into a grounded wall power outlet. Grounded power outlets have three slots, two adjacent vertical slots and a third rounded slot below them. You can use a 3-pronged grounded extension cord with your Vonage Box.
  • Possibly you've used a four-wire telephone cord to connect your FAX machine to an active green port of your Vonage Box.
    To resolve the issue, perform the following steps:
    1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
    2. After you've replaced the telephone cord, wait 3 - 4 minutes while the Vonage Box detects the FAX machine and tests the phone port.
    3. Start using Vonage service when the Phone Port 1 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).


  • The handset of one of the phones connected to Phone Port 1 of the Vonage Box may not be hung up.
    To resolve the issue, perform the following steps:
    1. Put phones back on-hook.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 1 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).


  • If you have a phone plugged directly into Phone Port 1 of the Vonage Box, the phone or telephone cord may be faulty.
    To resolve the issue, perform the following steps:
    1. Replace the phone and telephone cord with a known good phone and a known good cord.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 1 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).


  • If all handsets are on-hook and you're using your home wiring, you may have a faulty phone or telephone cord plugged into your wall jack(s).
    To resolve the issue, perform the following steps:
    1. Make sure each of your phones and phone cords are in good working order by plugging them into the green Phone Port 1 of your Vonage Box, one at a time, and waiting 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    2. If the error doesn't clear after you've waited the specified time, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
    3. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and wait for the Vonage Box to detect the phones and run the phone ports test once again.
    4. Start using Vonage service when the Phone Port 1 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
    If the problem still exists there could be a short in your home wiring which needs to be fixed. You can route your Vonage service over the telephone wiring in your home to use multiple phones on one Vonage line. However, it is important to do it properly. See Home Wiring for information. Vonage offers a professional installation service in many geographic areas. See Vonage Professional Installation for details.
  • There may be too many phones connected to green port 1. (Maximum 5 phones).
    Like any phone line, there is a limit to the number of phones you can connect to a single Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line.
  • High voltage may have been detected on phone line 1.
    Vonage customer care agents are trained to assist customers with this rare problem.
    To resolve the issue, perform the following steps:
    1. Disconnect the phone cord from green Phone Port 1.
    2. Call Vonage Customer care.

Phone Port 2 LED Behavior

ImageLit solid blue
You can place and receive phone calls using phone line 2.
ImageLit blue and blinking slowly
You have a Voicemail message waiting for you on phone line 2.
ImageOff
In order to place or receive phone calls, your Vonage Box has to "register" or validate each phone line with the Vonage Network. Basically the Vonage Box tells the Vonage Network that phone line 2 is ready to be used for phone calls. The Phone Port 2 LED will be off if the Vonage Box cannot register phone line 2 with the Vonage Network.
Common resolution:
  1. Simply pull the power plug out of the back of the Vonage Box.
  2. Wait for 30 seconds and plug it back in.
  3. After several minutes the Phone Port 2 LED should light solid blue or slowly blink (if a Voicemail message is waiting). The Vonage Box is now ready for use.
  4. If the problem still exists after you've power cycled your Vonage Box, check with your ISP to see if they're blocking VoIP calls.
NOTE: This only applies for phone line 2. See ImageOff if the same problem occurs with phone line 1.
ImageLit blue and blinking quickly
There is a problem with one of the phones or phone cords connected to green Phone Port 2 of your Vonage Box.
Common causes/resolution:
The Phone Port 2 LED blinks quickly when any of the following situations occur:
  • Phone Port 2 of the Vonage Box may be connected directly to a phone jack in your home and your home phone wiring hasn't been completely disconnected from the traditional telephone company.
    To resolve the issue, perform the following steps:
    1. Plug your phone directly into green Phone Port 2.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
    You can route your Vonage service over the telephone wiring in your home to use multiple phones on one Vonage line. However, it is important to do it properly. See Home Wiring for information. Vonage offers a professional installation service in many geographic areas. See Vonage Professional Installation for details.
  • The Vonage Box may be plugged into an ungrounded wall power outlet or an ungrounded extension cord.
    Only plug your Vonage Box into a grounded wall power outlet. Grounded power outlets have three slots, two adjacent vertical slots and a third rounded slot below them. You can use a 3-pronged grounded extension cord with your Vonage Box.
  • Possibly you've used a four-wire telephone cord to connect your FAX machine to an active green port of your Vonage Box.
    To resolve the issue, perform the following steps:
    1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
    2. After you've replaced the telephone cord, wait 3 - 4 minutes while the Vonage Box detects the FAX machine and tests the phone port.
    3. Start using Vonage service when the Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
  • The handset of one of the phones connected to Phone Port 2 of the Vonage Box may not be hung up.
    To resolve the issue, perform the following steps:
    1. Put phones back on-hook.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
  • If you have a phone plugged directly into Phone Port 2 of the Vonage Box, the phone or telephone cord may be faulty.
    To resolve the issue, perform the following steps:
    1. Replace the phone and telephone cord with a known good phone and a known good cord.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
  • If all handsets are on-hook and you're using your home wiring, you may have a faulty phone or telephone cord plugged into your wall jack(s).
    To resolve the issue, perform the following steps:
    1. Make sure each of your phones and phone cords are in good working order by plugging them into the green Phone Port 1 of your Vonage Box, one at a time, and waiting 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    2. If the error doesn't clear after you've waited the specified time, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
    3. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and wait for the Vonage Box to detect the phones and run the phone ports test once again.
    4. Start using Vonage service when the Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
    If the problem still exists there could be a short in your home wiring which must be fixed. You can route your Vonage service over the telephone wiring in your home to use multiple phones on one Vonage line. However, it is important to do it properly. See Home Wiring for information. Vonage offers a professional installation service in many geographic areas. See Vonage Professional Installation for details.
  • There may be too many phones connected to green port 2. (Maximum 5 phones).
    Like any phone line, there is a limit to the number of phones you can connect to a single Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line.
  • High voltage may have been detected on phone line 2.
    Vonage customer care agents are trained to assist customers with this rare problem.
    To resolve the issue, perform the following steps:
    1. Disconnect the phone cord from green Phone Port 1.
    2. Call Vonage Customer Care.

Phone Port 1 and Phone Port 2 LED Behavior

Imageand ImageOff
In order to place or receive phone calls, your Vonage Box has to "register" or validate each phone line with the Vonage Network. Basically the Vonage Box tells the Vonage Network that the phone lines are ready to be used for phone calls. Both the Phone Port 1 LED and the Phone Port 2 LED will be off if the Vonage Box cannot register the phone lines with the Vonage Network.
Common resolution:
  1. Simply pull the power plug out of the back of the Vonage Box.
  2. Wait for 30 seconds and plug it back in.
  3. After several minutes the Phone LEDs should light solid blue or slowly blink (if Voicemail messages are waiting). The Vonage Box is now ready for use.
  4. If the problem still exists after you've power cycled your Vonage Box, check with your ISP to see if they're blocking VoIP calls.
Imageand ImageLit blue and blinking quickly
There is a problem with one of the phones or phone cords connected to green Phone Port 1 and Phone Port 2 of your Vonage Box.
Common causes/resolution:
The Phone Port 1 and Phone Port 2 LEDs blink quickly when any of the following situations occur:
  • Phone Port 1 and Phone Port 2 of the Vonage Box may be connected directly to a phone jack in your home and your home phone wiring hasn't been completely disconnected from the traditional telephone company.
    To resolve the issue, perform the following steps:
    1. Plug your phones directly into green Phone Port 1 and Phone Port 2.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 1 and Phone Port 2 LEDs light solid blue or slowly blink (if a Voicemail message is waiting).
    If you would like to use your Vonage Box with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you'd prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.
  • The Vonage Box may be plugged into an ungrounded wall power outlet or an ungrounded extension cord.
    Only plug your Vonage Box into a grounded wall power outlet. Grounded power outlets have three slots, two adjacent vertical slots and a third rounded slot below them. You can use a 3-pronged grounded extension cord with your Vonage Box.
  • Possibly you've used a four-wire telephone cord to connect your FAX machine to an active green port of your Vonage Box.
    To resolve the issue, perform the following steps:
    1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
    2. After you've replaced the telephone cord, wait 3 - 4 minutes while the Vonage Box detects the FAX machine and tests the phone port.
    3. Start using Vonage service when the Phone Port 1 and Phone Port 2 LEDs light solid blue or slowly blink (if a Voicemail message is waiting).
  • The handset of one of the phones connected to Phone Port 1 and Phone Port 2 of the Vonage Box may not be hung up.
    To resolve the isue, perform the following steps:
    1. Put phones back on-hook.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 1 and Phone Port 2 LEDs light solid blue or slowly blink (if a Voicemail message is waiting).
  • If you have a phone plugged directly into Phone Port 1 and Phone Port 2 of the Vonage Box, the phone or telephone cord may be faulty.
    To resolve the issue, perform the following steps:
    1. Replace the phone and telephone cord with a known good phone and a known good cord.
    2. Wait 3 - 4 minutes while the Vonage Box detects the phone and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    3. Start using Vonage service when the Phone Port 1 and Phone Port 2 LED lights solid blue or slowly blinks (if a Voicemail message is waiting).
  • If all handsets are on-hook and you're using your home wiring, you may have a faulty phone or telephone cord plugged into your wall jack(s).
    To resolve the issue, perform the following steps:
    1. Make sure each of your phones and phone cords are in good working order by plugging them into the green Phone Port 1 of your Vonage Box, one at a time, and waiting 3 - 4 minutes while the Vonage Box detects the phones and tests the phone port.
      NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during this time.
    2. If the error doesn't clear after you've waited the specified time, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
    3. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and wait for the Vonage Box to detect the phones and run the phone ports test once again.
    4. Start using Vonage service when the Phone Port 1 and Phone Port 2 LEDs light solid blue or slowly blink (if a Voicemail message is waiting).
    If you would like to use your Vonage Box with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you'd prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.
  • There may be too many phones connected to green Phone Port 1 and Phone Port 2. (Maximum 5 phones).
    Like any phone line, there is a limit to the number of phones you can connect to a single Vonage line. If too many phones are connected, the signal may fade and not all the phones will ring when a call comes in. Therefore, we recommend you connect a maximum of five phones to a single Vonage line.
  • High voltage may have been detected on phone line 1 and phone line 2.
    Vonage customer care agents are trained to assist customers with this rare problem.
    To resolve the issue, perform the following steps:
    1. Disconnect the phone cord from green Phone Port 1.
    2. Call Vonage Customer Care.
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