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International Customer Support

Online Support

This site, https://support.vonage.com, provides you with information and guidance on how to use and manage your Vonage service and features. You can also use our step-by-step tools to help you install your adapter or troubleshoot common calling issues.


Phone Support

You can call Customer Care from any country outside of the U.S., UK and Canada between 8:00 am and 2:00 am ET, 7 days a week. Support is available in both English and Spanish. The phone number that you use to call us depends on whether you are calling from a Vonage phone number or a non-Vonage phone number.

Tagalog Customer Support is also available between the hours of 8:00 a.m. and 2:00 a.m. ET, 7 days a week.  Contact us at 1-VONAGE-HELP (1-866-243-4357) and request Tagalog assistance.


Call from a Vonage Phone Number

Dial 1-VONAGE-HELP (1-866-243-4357) to contact Customer Care toll-free from any Vonage phone number in any country.


Call from a non-Vonage Phone Number

Use the country-specific phone number listed in the following table to contact Customer Care from a non-Vonage phone number. If your country is not listed, use the phone number specified for All Other Countries.

Most of the listed phone numbers are toll free. If a toll free number is not available, you can request a return call from one of our representatives. 

 Country  Toll Free Number / Notes
 Brazil 0-800-892-1311
 Canada 1-877-272-0528
 Colombia 01-800-710-2239
 Dominican Republic 800-751-9093
 Mexico 001-855-246-9154

Toll free service may not be available, especially calling from mobile phone or PBX. You have two options:

  • Call 1-VONAGE-HELP from a Vonage phone number.
  • Call +1-646-564-2845, provide your name and phone number and request a return call. Indicate you are calling from an international number without toll free calling service. 
 Venezuela 800-100-4331
 Philippines 1-800-1116-1170
 Argentina
 Australia
 France
 Germany
 Hong Kong
 Ireland
 Israel
 Italy
South Korea
Netherlands
New Zealand
South Africa
Singapore
Spain
Taiwan
+800-6611-2012

This is a universal international toll free number.

 U.K. 0800-008-6000; 0207-993-9000 (from mobiles)

Available 9:00 a.m. to 10:00 p.m., 7 days a week.

 All other countries +1-646-564-2845

This phone number is supported by most carriers.
You have two options:

  • Call 1-VONAGE-HELP from a Vonage phone number.
  • Call +1-646-564-2845, provide your name and phone number and request a return call. Indicate you are calling from an international number without toll free calling service.
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