This Troubleshooting Tool is a step-by-step guide to help you identify and troubleshoot your technical issue. You must be at the location of your Vonage adapter to use this tool.
For assistance in setting up your Vonage adapter, use our Installation Tool.
IMPORTANT: If your Internet Service Provider made an update to your modem, firewall and other custom settings could have been reset back to manufacturer's default settings.
To begin, click on the statement that best describes the problem you are experiencing.