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Troubleshooting Tool

This Troubleshooting Tool is a step-by-step guide to help identify and troubleshoot some common technical issues. To use this tool, you need to be at the location of your Vonage adapter.


Let's begin...

Click the statement that best describes the technical issue you are experiencing.

•  I do not have a dial tone.
•  I cannot make or receive telephone calls.
•  I cannot make an outgoing call.
•  I am not receiving incoming calls.
•  There are problems with the sound quality of my calls.
•  I need assistance setting up my Vonage adapter.

IMPORTANT: Firewall and other custom settings in your modem could have been reset back to the manufacturer's defaults if your Internet provider made any updates to the modem.