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Troubleshooting Tool

This Troubleshooting Tool is a step-by-step guide to help you identify and troubleshoot your technical issue. You must be at the location of your Vonage adapter to use this tool.

For assistance in setting up your Vonage adapter, use our Installation Tool.

IMPORTANT: If your Internet Service Provider made an update to your modem, firewall and other custom settings could have been reset back to manufacturer's default settings.

Describe Your Technical Issue

To begin, click on the statement that best describes the problem you are experiencing.

  I do not have a dial tone.

  I cannot make or receive telephone calls.

  I cannot make a telephone call.

  I am not receiving telephone calls.

  There are problems with the sound quality of my phone calls.