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Vonage Box™ (VDV22/VDV23) Advanced Options

Changing settings and configuration options for most Vonage telephone adapters is not required for general use of your phone service.  However, if you are an advanced user, you can optionally configure some features of the Vonage Box™ through a web-based user interface as introduced here. 

Open Web-Based User Interface

To access the web-based user interface:

  1. Open an internet browser on the computer that is connected directly to the Ethernet port on the Vonage Box™ telephone adapter.
  2. Enter or V-Configure in the address bar of your browser.
  3. Enter User Name and Password, which by default is router for both.
  4. Click Go and choose the option that you want to apply or to learn more, click Help.
    • Basic Setup
      Set your Internet connection type, configure Local Area Network, change default password and save or import configurations.
    • Advanced Setup
      Set up port options, filtering, parental controls, network options, event logs and more. You can also reset the device to factory settings.
    • Help
      Provides a glossary of terms, answers to frequently asked questions, tips and troubleshooting and more.

The Status bar is displayed in the upper right corner of each page of the web interface.  Click Status to see a summary of your router and configuration setup.  The status updates every 5 minutes, but you can click Refresh to update status on deman.

Apply Basic Settings

  1. Sign in to the web interface for the Vonage Box™.
  2. Click Basic Setup and choose from the following options:
    • Connect to Internet

      Specifies your Internet connection type: DHCP (default), Static IP or PPPoE.

      • Dynamic Host Configuration Protocol (DHCP) is the default connection type and it is used by most cable providers. With DHCP, a dynamic IP Address is assigned to you by your cable service provider and no further configuration is needed.
      • Static IP Address is used by some cable provider. In this instance, a static (non-changing) IP Address is assigned and you must update this setting to provide the IP address, subnet mask, default gateway and one or more DNS addresses.
      • Point to Point Protocol over Ethernet (PPPoE) is used by all DSL modems that do not have a built-in router or by DSL providers who require that you enter a username and password to sign in to your DSL connection.
    • Local Network Setup
      Configure your Local Area Network (LAN).
    • Password
      Change the default password. You cannot retrieve a forgotten password, but instead, a hard reset of the phone adapter would be required. This additionally resets values you defined.
    • Save & Import Configuration
      Save a configuration as a backup or import a previously saved configuration.
  3. Follow instructions to apply your setting. 

Apply Advanced Settings

  1. Sign in to the web interface for the Vonage Box™.
  2. Click Advanced Setup and choose the option you want to set.
    • Port Settings
      Set up port forwarding, port filtering and DMZ Host.
    • Ethernet Options
      Register a MAC address if required by your ISP using MAC cloning or MAC spoofing.
    • Filtering
      Set up filters to block specific users on your LAN from accessing the Internet and/or block Internet traffic from accessing your network. IP Filtering, MAC Filtering, Port Filtering and Web Content Filtering are supported.
    • Parental Controls
      Set controls that restrict access to Internet based on web site content.

      NOTE: Customers with the broadband modem BT Homehub 4 and 5 may experience problems using Vonage service. Turn off parental controls and wait 2 hours before rebooting your Vonage device. Report any problems to your internet service provider.

    • Network Options
      Adjust how your network equipment routes IP traffic to and from the Internet.
    • Firewall Logs
      Set up event logs and receive reports by e-mail alerts, including local views of attacks on the system.
    • Factory Defaults
      Reset the Vonage Box™ phone adapter to its default values. A reset clears all configuration settings on the adapter, so it is recommended that you save your configuration before resetting.
    • QoS
      Allows you maintain Quality of Service (QoS) by enabling you to prioritize your network traffic so that what you deem as most important passes first. Vonage always assign the highest priority to voice traffic.
  3. Follow instructions to apply your setting. 

Get Help

  1. Sign in to the web interface for the Vonage Box™.
  2. Click Help and choose the information you want to view.
    • Glossary
      Lists and defines terms used within your network environment.
    • FAQs
      Provides answers to frequently asked questions.
    • Tips and Troubleshooting
      Offers solutions for the top error conditions and provides troubleshooting tips.
    • Contact Information
      Enables you to sign into your Online Account or use this Support site to contact a Vonage representative.


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